The RAKMO Institute

Center for mediation and conflict management

Main page Center About the RAKMO Institute Contact Lecturers Mediation Training for mediators Seminars
     
All seminars can be ordered also for closed groups!
 
The RAKMO Institute
Institute for education, conflict
management and mediation
Kamniška 41,
1000 Ljubljana

Where are we?

Tel. :+3861/436-41-17
GSM 1:+38664/112-577
GSM 2:+38640/731-431
E-mail: info@rakmo.si
Web: rakmo.si; mediacija.com
 
If you need any further information, please do not hesitate to contact us on e-mail or telefone.
 
Impression of participants:

"The seminar has opened new comprehension of the importance of active listening, saking open questions and I can not wait to share that knowledge and experiences with neihgborhood in which I live."


"The seminar was excellent, very dynamic with lots of practical work. Specifically I have learned listening and asking the right questions."

SEMINARS

CONFLICT MANAGEMENT

Art of conflict management (16 hours)

Basic of Conflict management:

  • Understanding conflict (Definition of conflict; types and sources of conflict, Positive and negative aspects and consequences of conflict, Conflict and violence),
  • Leraning about oneself (Conflict tolerance and conflict sensitivity, Development of conflict and conflict sensitivity, Conflict response styles)
  • Principles and guidelines for conflict management

Techniques of Conflict Management:

  • Techniques of immediate conflict management (Preserving cooperation, Accommodation of conflict, Enlargement of information space)
  • Metacommunication
  • Techniques of strategic conflict management system, (Changing behavioural patterns, Changing the Territorial changes)
  • Raising awareness and development of culture
Basic of conflict management (8 hours)
  • Understanding conflict (Definition of conflict; types and sources of conflict, Positive and negative aspects and consequences of conflict, conflict and violence),
  • Leraning about oneself (Conflict tolerance and conflict sensitivity, Development of conflict and conflict sensitivity, Conflict response styles)
  • Principles and guidelines for conflict management
Techniques of conflict management (8 hours)
  • Techniques of immediate conflict management (Preserving cooperation, Accommodation of conflict, Enlargement of information space)
  • Metacommunication
  • Techniques of strategic conflict management system, (Changing behavioural patterns, Changing the Territorial changes)
  • Raising awareness and development of culture
Mediation: alternative dispute resolution (16 hours)
  • What is mediation
  • Principles of mediation
  • Role and qualities of mediator
  • Groundrules, guidelines and steps
  • Roleplay and practicing
  • Art of asking questions
  • Roleplay and practicing
  • Layers of conflict
  • Mediation on workplace and in personal relations
  • Mediation in everyday life
  • Phases of mediation
  • Mediation as a process
  • Roleplay and practicing
  • Options and choices
  • Roleplay and practicing
  • Reflection and closure

Management of inner conflicts (8 hours)

  • What is inner conflict?
  • Types of inner conflicts
  • Recognising inner conflicts and dysfunctional beliefs
  • Guidelines for inner conflict management
  • Techniques for inner conflict management
  • Creating exits from negative inner states
  • Development of ability for inner conflict management

Raising awareness about the importance of conflict management (16 hours)

  • Comon kinds of conflict among students
  • Raising awareness with teachers, parents and students
  • Development of conflict tolerance and conflict sensitivity
  • Peer mediation
  • Mediation by teacher in case of disputes among students
  • What is inner conflict, how it appears and what are the consequences
  • Guidelines for managing inner conflicts
  • Techniques of managing inner conflicts
  • Leading workshops and using prepared material
  • Action plan
Raising awareness about the importance of conflict management (40 hours)
(5 day training for volunteers)
  • Getting to know eachother, Expectations and goals; Presentation of the project
  • What is conflict; Types of conflict; Consequences of conflict; Violence and abuse
  • Conflict sensitivity and conflict tolerance; Response styles
  • Developing conflict sensitivity
  • Techniques of immediate conflict management
  • Presentation of the project and use of prepared material; Action Plan
  • Roleplays and excercises
  • Techniques of strategic conflict management
  • Inner conflict management
  • Mediation
  • Reflection and closure

Anger management (8 hours)

  • Anger, it's function and it's source
  • What intensifies and what decreases anger?
  • When is anger usefull and how to use it?
  • Expressing anger constructively
  • Guidelines for anger management
  • Mental excercises for anger management
  • Excercises in constructive expression of anger
  • When anger gets out of control...

Stress management (8 hours)

  • What is stress, its types and sources
  • Optimal level of stress and negative consequences of exagerated stress
  • Structural model and dynamics of stress
  • How do I respond to stresfull situation and how stress influences me?
  • Indicators of stress and recognising it
  • Physical techniques of short-term stress management
  • Mental techniques of short-term stress management
  • Managing long-term stress
  • Decreasing environmental stress and action plan

Dealing with violence and nonviolent communication (8 hours)

  • Violence and its types
  • Source and consequences of violence
  • Structural model and amplifyers of violence
  • Cognitive aspects of violence and nonviolence
  • Three types of responses to violence
  • How to break the vicious cycle of violence?
  • Anger management and calming down others (mental excercises and role-plays)
  • Conflict management as a way of decreasing level of violence in communication

Development of constructive interpersonal relationships (8 hours)

  • Key elements of constructive relationship
  • Obstacles for constructiveness, nonresponsibility and blindspot.
  • Heart valve principle and it's usefullness for interpersonal relations
  • Meaning of quality communication and conflict management
  • Preserving of positivity and benevolence
  • Balancing emotions and reason
  • Sincerity, freedom and trust

Quality communication in interpersonal relationships (8 hours)

Quality communication and constructive interpersonal relationships (16 hours)

Guidelines for a happy marriage (8 hours)

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Art of conflict management (16 hours)

Basic of Conflict management:

  • Understanding conflict (Definition of conflict; types and sources of conflict, Positive and negative aspects and consequences of conflict, conflict and violence),
  • Leraning about oneself tolerance (Conflict tolerance and conflict sensitivity, Development of conflict and conflict sensitivity, Conflict response styles)
  • Principles and guidelines for conflict management

Techniques of Conflict Management:

  • Techniques of immediate conflict management (Preserving cooperation, Accommodation of conflict, Enlargement of information space)
  • Metacommunication
  • Techniques of strategic conflict management system, (Changing behavioural patterns, Changing the Territorial changes)
  • Raising awareness and development of culture
Raising awareness about the importance of conflict management (16 hours)
 
  • Comon kinds of conflict among students
  • Raising awareness with teachers, parents and students
  • Development of conflict tolerance and conflict sensitivity
  • Peer mediation
  • Mediation by teacher in case of disputes among students
  • What is inner conflict, how it appears and what are the consequences
  • Guidelines for managing inner conflicts
  • Techniques of managing inner conflicts
  • Leading workshops and using prepared material
  • Action plan

Stress management (8 hours)

  • What is stress, its types and sources
  • Optimal level of stress and negative consequences of exagerated stress
  • Structural model and dynamics of stress
  • How do I respond to stresfull situation and how stress influences me?
  • Indicators of stress and recognising it
  • Physical techniques of short-term stress management
  • Mental techniques of short-term stress management
  • Managing long-term stress
  • Decreasing environmental stress and action plan

Techniques of nonviolent communication for teachers (8 hours)

  • Violence, violent and nonviolent comunication
  • How to break the vicious cycle of violence?
  • Anger management
  • Calming down the other
  • Expresiong constructively
  • Nondefensive listening
  • Mediation - alternative dispute resolution
  • Conflict management as a way of decreasing level of violence in communication

Constructive communication approach according to Thomas Gordon (8 hours)

Conflict resolution in kindergarten (8hours)

How to communicate with parrents constructively (8 hours)

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Content list of seminars

Conflict management


- Art of conflict management
- Basic of conflict management
-
Techniques of conflict management
- Mediation: alternative dispute resolution
- Management of inner conflicts
- Raising awareness about the importance of conflict management (16 h)
-
Raising awareness about the importance of conflict management (40 h)

Management of oneself, relationships and communication


- Anger management
-
Stress management
-
Dealing with violence and nonviolent communication
-
Development of constructive interpersonal relationships
- Quality communication in interpersonal relationships
- Quality communication and constructive interpersonal relationships
- Guidelines for a happy marriage

Programs for teachers


- Art of conflict management
- Raising awareness about the importance of conflict management
- Stress management
-
Techniques of nonviolent communication for teachers
- Constructive communication approach according to Thomas Gordon
- Conflict resolution in kindergarten
- How to communicate with parrents constructively
 
 
The RAKMO Institute is :
founding member
European Mediation
Network Initiative
founding member
Union of mediation organisations of
Slovenia - Medios
founding member
 
Slovene forum for the transformative mediation
member
South Eastern
European Mediation Forum
         
If you notice any error on the webpage please contact us at e-mail: webmaster@rakmo.si.